Support
Customer Support and Maintenance Plan
At HTG, we strive to provide superior customer service and support for our products. Whether it be instrument, software, or assay related, our professional staff is ready to assist with anything needed to ensure the best possible customer experience.
Key Coverage Includes:
- One annual preventative maintenance visit per instrument (includes parts, shipping, labor, and travel)
- System hardware and software upgrades* (labor and travel)
- Access to live technical support
- On-site repair service (cost of service representative, parts, labor, shipping, and travel-related expenses)
*Software updates that coincide with an ongoing clinical trial may be postponed at customer’s discretion.
If you need assistance updating the contact information associated with your account such as the email address or phone number, please contact Customer Service and Support via email support@htgmolecular.com or call (877) 507-3259.
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Page last updated September 24, 2019